Frequently asked questions

General Questions

Where are you based?

Our headquarters and regulated address is in Malaysia, but also have Sales and Support offices in the UK and South Africa.

Are you regulated?

We are regulated by the LFSA (Labuan Financial Services Authority) in Malaysia.

Money brokering license number : MB/21/0069
Company number : LL17238

What type(s) of accounts do you offer?

We offer a standard ECN (electronic communications network) accounts for all demo and live accounts.

What instruments can I trade?

We offer FX, Indices, Crypto, Commodities, Stocks, Futures and Shares with CFDs.

What is a CFD?

A CFD is a contract between two parties that agree to pay the difference of the underlying asset based on the price movements without owning the asset.

What leverage do you offer?

We offer accounts up to 1:100 leverage for all asset pairs. This is the maximum allowed under our license.

What spreads do you offer?

Our variable spreads are highly competitive and can be viewed by opening a demo account here.

How do I open an account?

To open an account, we have our demo account application here Demo account and our live account application here Live Account

What happens after I’ve submitted an account application?

Once we have received the application, we will run our KYC checks. If passed successfully, we will have the account opened and emailed over to you. This can typically take 24-48 hours.

What instruments can I trade?

We offer FX, Indices, Crypto, Commodities, Stocks, Futures and Shares with CFDs.

How do I register for the client portal?

Once an account has been opened, you can register for the client portal here to make payments to and from your account.

What are your fees do you charge on your accounts?

We do not charge any fees or commissions on our accounts.

Trade Platform

Which platforms do you offer?

We have a variety of platforms that can be viewed here.

What is the benefit of MT5 over MT4?

MT5 has more timeframes, more graphical objects, and an in-built economic calendar. It is the latest and current version of the Metatrader software. Full details are available on the Metatrader website here.

Remember to download the YLD FX version of the Metatrader software, not the generic one.

What is a margin call?

A margin call is where your equity falls below your available margin. Meaning you do not have enough available funds to keep the trade running. You will either have to deposit more funds, hold and hope the trade reverses, or manually close a trade at a loss.

Who is your liquidity provider?

We use a variety of Tier 1 banks for our price delivery.

What is a swap fee?

A swap fee is the interest rate difference between two currency pairs. Swap fees are applied each evening and can be either negative or positive depending on your position size and instrument trading. We do not charge an additional markup.

Do you charge inactivity fees?

No, we do not.

Payments

Do you charge for deposits and withdrawals?

No, we do not. We cover any fees visible to us. However, other bank charges may still apply.

Do you have a minimum deposit for live accounts?

Our minimum deposit is £200, $250, or €250.

What payment methods do you have?

We accept credit cards, debit cards and bank transfers, details of which can be found in our secure client portal.

How long does it take for deposits?

Our two payment card systems are instant deposits and will be assigned once received. 

How long does it take for withdrawals?

As our withdrawals are currently made by bank transfer they can typically take between 1-3 business days.

Where will my money be held?

All client funds will be held and processed through Maybank, one of the largest banks in Asia.