YLD FX constantly work to build long lasting working relationships with our clients and partners. We view your comments, suggestions and concerns as matters of great importance and also recognise that a client’s dissatisfaction is an opportunity for us to improve by improving our service and products we offer

TRADE AUDIT QUESTIONS

If you have a trading question and would like a real time answer, please contact your dedicated account manager using their direct contact details. Please check your email for their details. Alternatively, please contact us by telephone on :
+60 87 504554 (potentially intermittent coverage due to lock down in Malaysia)
+44 203 823 6000 (Alternate number)
Email : [email protected]
Chat on our website www.yldfx.com

You can also send a trade inquiry by submitting the Online Trade Audit Form. Please note that all trading inquiries must be logged as quickly as possible after the trading issue has occurred. We have a dedicated team of professionals that are trained to research and resolve trade inquiries. Once the trade has been researched you will be contacted and you will receive a full explanation of what occurred on the trade(s) that were reported for investigation. If the Trade Audit Committee determines you were negatively impacted by a technical issue, an adjustment will be offered.

LODGING A COMPLAINT?
If our customer service or trade audit teams are unable to resolve the matter or if you wish to submit a complaint without working with our customer service or trade audit teams, you may submit a formal complaint by emailing us. The complaint will receive an impartial review to determine if we have acted fairly within our rights and have met our contractual obligations. We will acknowledge your complaint promptly, and a full written response will be provided within 4 weeks of receiving the complaint.
Please contact your dedicated account manager by telephone or email us
+60 87 504554 (potentially intermittent coverage due to lock down in Malaysia)
+44 203 823 6000 (Alternate number)
Email : [email protected]

Risk Warning: Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.